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Get your Rug Ready


When you receive your new rug, it is important to keep in mind that it may not look perfect right away. This is because the rug has been tightly rolled up for shipping purposes, which can cause creases and folds to form. To ensure that your rug looks its best, we recommend unrolling it as soon as possible after receiving it.

When you initially unroll the rug, you may notice some creases or folds. This is completely normal and nothing to worry about. Over time, the rug will settle, and these creases will disappear on their own. The amount of time it takes for the creases to disappear will depend on how tightly the rug was rolled, but it typically takes a few days.

To help speed up the process, you can lay the rug flat and place some heavy objects, like books or furniture, on the areas where the creases are most prominent. This will help to flatten out the rug more quickly. However, be careful not to place anything that could damage the rug, like sharp or heavy objects.

In summary, if you want your rug to look its best, be sure to unroll it as soon as you receive it and give it some time to settle. If you notice any particularly stubborn creases, you can use the heavy object method to help remove them more quickly.

Follow the actions listed below to hasten this procedure:

Roll your rug in the opposite direction

Vacuum the Rug to remove the fluffs and piles

Place furniture on the rug and continue to walk normally



It is not uncommon for a new rug to shed its fibres, especially in areas with high foot traffic. This is a natural occurrence and should not be a cause for concern. You may notice loose piles of fibres accumulating in your vacuum cleaner, but there is no need to worry as it is typical of area rugs. Shedding usually occurs due to the rug’s manufacturing process, where excess fibres are left in the rug’s pile and eventually come loose. This shedding process can last for several weeks or even months, depending on the rug’s material and the amount of traffic it receives. To minimize shedding, it is recommended to vacuum your rug regularly, at least once a week. This will help remove loose fibres and prevent them from accumulating on the surface of your rug.



It’s important to keep in mind that most area rugs will exhibit some degree of shading or watermarking. This is a natural characteristic of all pile rugs, and it occurs because light reflects differently on the surface depending on the direction of the pile lay. This means that certain areas of the rug will appear darker or lighter than others, which can create the appearance of shading or watermarking. However, it’s essential to note that this is not a production flaw. Rather, it’s simply a characteristic of the rug’s construction that adds to its unique beauty and style. So, if you notice shading or watermarking on your area rug, there’s no need to worry, as it’s a perfectly normal occurrence that you can expect to see.

Pile Crush


Over a period of time, when heavy furniture is placed on a rug for an extended period, it can result in indentations on the rug. These indentations can be easily removed by taking a few simple steps. Firstly, prepare a steamer and lightly dampen the spot. Next, place a coin on the indented area and gently rub it back and forth. This will help to loosen the fibres and lift them up, thus removing the indentation. It is important to note that this method works best on wool or synthetic fibre rugs and may not be suitable for delicate materials such as silk or antique rugs.



If you happen to notice small, loose yarns that rise above the surface of your carpet or rug, these are referred to as sprouting. Sprouting can occur due to a variety of reasons such as wear and tear, incorrect vacuuming techniques, pet claws, or snagging. It is important to note that sprouting is not a defect or quality issue, and it is not recommended to pluck a loose loop if you see one.

In most cases, the loops may be loose, but it is not a problem. Simply clip the extra loop using a pair of scissors and ensure that you do not cut any of the loops that are still attached to the carpet or rug. Once you have clipped the loop, you may experience some shedding, which is normal, and you can vacuum the area to remove any loose fibres.

It is also recommended to lightly singe the loop’s tip using a lighter or a matchstick to prevent further sprouting. However, be very careful while doing so, and make sure you do not ignite the carpet or rug. By following these simple steps, you can easily take care of sprouting and maintain the appearance of your carpet or rug.



It is best to clean stains as soon as possible. Simply apply stain removal spray to a wet cloth as directed on the label. Cold water can also be used to identify the part of the rue that is damaged, you can use this to get the stain off your rug. Please avoid the use of Bleach in any form.

Blot the spill and cover it with a clean cloth. Continue until fully absorbed.

Use and Follow the Rug-Cleaner bottle instructions exactly.

Water your cloth, blot the spot, and then keep on repeating.


Cleaning Tips:

if you’ve recently purchased an area rug, it’s important to know that shedding is normal, especially in high-traffic areas. You may notice loose fibres accumulating in your vacuum cleaner, but this shouldn’t concern you as it’s typical for area rugs.


It’s essential to tackle stains as soon as they occur to prevent them from setting in. To effectively remove stains, start by blotting the spill with a clean towel or cloth to absorb as much liquid as possible. Avoid rubbing the spill, as this can cause the stain to spread. Use a mild cleaning solution and warm water to gently remove the stain. Always test the solution in an inconspicuous area first to ensure it does not damage the rug fibres. Always follow the instructions directed on the product label you are using. You can also use cold water to identify the affected area of the rug and work on removing the stain from there. It’s important to note that bleach should never be used to remove stains as it can cause permanent discolouration and damage to the fabric. Taking quick and appropriate action can help ensure successful stain removal and prevent long-term damage to your belongings.


It is also important to keep your area rug clean, as dirt and dust particles can accumulate over time, causing discolouration and damage to the fibres. Regular vacuuming is the best way to remove dirt and dust, but it is also recommended to have your rug professionally cleaned every year or two to maintain its appearance and longevity.